• Will the automation system lock my doors?
Yes. Our system has a magnetic brake that engages every time the door panels are in the closed position.
• How do I access the door panels from outside?
We offer a secure keypad for the outside that requires a four-digit code to operate the system.
• Can I move the panels manually?
Yes. Our system has a magnetic clutch that disengages the drive shaft from the drive pulley to allow you to move the panels with minimal resistance.
• What happens to the system if the power goes out?
The system has a battery backup to keep the system secure. Batteries provide 12 hours of backup power for automation system. The system will recharge the batteries once power is restored.
• What is the Power Source needed for the system?
Dedicated 15 amp, 110V (standard outlet, or can be hardwired)
• How does the system know if the panels are open or closed?
Our system has a built-in encoder that counts shaft revolutions so the control box always knows where the panels are.
• How does the automation system work?
The system works with a belt and pulley system located in the head track.
• Can anyone install the automation system?
No. Only certified installers from Andersen’s automation provider, Summit Automation, can install the system. The automation limited warranty does not apply to unauthorized installations.
• If the doors have insect screens, will those insect screen panels be automated?
No, though a door with automation can be ordered with insect screens, the insect screen panels cannot be automated and will have to be manually operated.
• Support
For help with Andersen MultiGlide door with Automation please call Andersen Customer Service at 1-855-337-8806.